You have not installed the snap-in license file. The debug.log file displays the following error message: Snap-in license file is not present; the licensed snap-ins XXX are in ERROR MODE.
Solution
In System Manager, click Services Licenses.
In the left navigation pane, click Products<Snap-in license name>.
Check whether a license file is present for the snap-in.
ADDITIONAL INFORMATION:
If you have not installed a license file, obtain and install the snap-in license file from PLDS.
To purchase a new snap-in license file, contact an Avaya sales representative or an authorized Avaya reseller.
