With the Keep current Call Appearance (CA) feature, the users can select a priority line after ending an active call. The selected CA remains prioritized after the call ends. The new call is received or initiated on the same CA. The prioritized line remains highlighted on the user's phone screen. The user can manually switch to another line.
If the forced value is not set, you can give access to user to change this setting in the user menu.
When the feature is disabled, after an active call ends, the CA is automatically switched to another line. The following priority order applies:
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The line with an active call.
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The line with the most recently held call or conference call.
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The line with the most recently held conference call.
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The first available line on the Phone screen.
You can configure this feature through the web interface or through the 46xxsettings.txt file.
This feature is not supported in the CCMS environment.
Note:
Avaya J129 IP Phone does not support this feature.
