SIP and PPM traffic is encrypted especially in Remote Worker configurations. Checking encrypted traffic with a network capture is difficult and time consuming. The delay occurs because the non-encrypted private key of the Avaya SBC is needed to decrypt the TLS and HTTPS traffic.

The traceSBC tool offers solutions for both issues. traceSBC is a perl script that parses Avaya SBC log files and displays SIP and PPM messages in a ladder diagram. Because the logs contain the decrypted messages, you can use the tool easily even in case of TLS and HTTPS. traceSBC can parse the log files downloaded from Avaya SBC. traceSBC can also process log files real time on Avaya SBC, so that you can check SIP and PPM traffic during live calls. The tool can also work in the noninteractive mode, which is useful for automation testing.