Call between a remote worker and an internal phone through Avaya SBC

Last Updated : Sep 01, 2026 |
Prolog information
In the following scenario, a call is made from A to C and the call is disconnected at A.
  • Number of Registrations in Statistics: Counter increases by 1
    One registration per phone, so in total 1 registration
    Phone C registration will not be seen by Avaya SBC as this phone is an internal phone
    In a multi-Session Manager deployment, if the phone is configured with the IPs for two different Session Managers as external IP1 and external IP2, the registration counter increases by 2 for one phone. Therefore, if phone A is configured for multi-Session Manager deployment, the counter increases by 2.
  • Number of Invites in Statistics: Counter increases by 1
    The counter increases whenever Avaya SBC receives an INVITE
    INVITE from phone A towards Avaya SBC, which is sent to the call server
  • Number of Invites 200 Responses in Statistics: Counter increases by 1
    The counter increases whenever Avaya SBC receives a 200 Ok for INVITE sent
    200 ok response from phone C towards Avaya SBC, which is sent to phone A
  • Number of Bye in Statistics: Counter increases by 1
    The counter increases whenever Avaya SBC receives a Bye
    Bye from phone A towards Avaya SBC, which is sent to the call server