Configuring the TURN relay service for WebRTC calls in Avaya SBC

Last Updated : Sep 01, 2026 |
Prolog information
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Before you begin
In the navigation pane, click Device Management and verify that the Device Management page displays the following details:
  • The Avaya SBC name and the management IP address
  • The Element Management System (EMS) name and the management IP address
  • The Status column of Avaya SBC EMS displaying Commissioned
  • In the navigation pane, click Network & Flows Network Management and configure A1 and B1 interfaces in the Networks tab.
    Ensure that a minimum of two IP addresses are configured in Network Management for configuring TURN relay service.
Use this procedure to verify that the Avaya SBC configuration settings match the settings in Avaya Breeze® platform and Avaya Media Server.
  1. Log in to the EMS web interface with administrator credentials.
  2. From the Device menu, click the SBC name to administer.
  3. In the navigation pane, click DMZ Services TURN/STUN Service.
    STEP RESULT:
    The Application pane lists the registered Avaya SBC security devices for which the new TURN relay profile is applied. In the content area, the system displays an ordered list for TURN/STUN Profiles and TURN Relay configuration, for the selected Avaya SBC security devices.
  4. From the application pane, select the Avaya SBC Device for which the new TURN relay service will be created.
    STEP RESULT:
    The system displays the TURN/STUN Service screen showing the Listen IP and Media Relay IP pair for TURN/STUN profiles, if already created in TURN/STUN Profiles tab that are currently defined for that Avaya SBC device.
  5. Click the TURN/STUN Relay tab.
  6. Click Add.
    STEP RESULT:
    The system displays the Add TURN STUN IP Pairing window.
  7. Enter the requested information in the appropriate fields, and click Finish to save and exit.
Related links
Add TURN Relay field descriptions