The Diagnostic Tests screen provides a variety of tools to aid in troubleshooting Avaya SBC operation. Available tools include a full diagnostic test suite, and individual tabs to monitor certain functional aspects of Avaya SBC, such as TCP and TLS activity.
Log in to the EMS web interface with administrator credentials.
On the toolbar, click TroubleshootingDiagnostic Tests.
ADDITIONAL INFORMATION:
The application pane displays the Diagnostic Tests page.
Click Full Diagnostics.
Click Start Diagnostic.
STEP RESULT:
The tests listed in the Task Description column of the display are sequentially run, with the results of the test displayed in the Status column. If an error is encountered while running a test, the test continues until all tests are run. The application pane displays the reason for the error in the Status column.
Click Ping Test.
ADDITIONAL INFORMATION:
The ping test can be used to verify basic IP connectivity to elements beyond the gateways. For example, ASM or the trunk server.
