Configuring Avaya SBC for web collaboration

Last Updated : Sep 01, 2026 |
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  1. Create a TLS server certificate with CN or SubAltName as web collaboration server.
  2. On the EMS web interface, click SBC and navigate to TLS Management Server profiles, and select the TLS server certificate created in Step 1.
    ADDITIONAL INFORMATION:
    For more information, see Installing Non-Avaya certificates.
  3. Create a reverse proxy service for web collaboration traffic on a different listen IP than the reverse proxy service created for PPM services:
    1. On the EMS web interface, navigate to DMZ Services Relay Reverse Proxy.
    2. In the Service Name field, type a name.
    3. Select the Enabled check box.
    4. In the Listen IP field, type the Avaya SBC external IP address that should be different than the IP address used for PPM services.
    5. In the Listen protocol field, select HTTPS or HTTP.
    6. In the Listen TLS profile field, select the profile created earlier.
    7. In the Listen Port field, type 443.
    8. In the Server Protocol field, type select HTTPS or HTTP..
    9. In the Server TLS profile field, select Server TLS profile only for HTTPS.
    10. In the Connect IP field, type the IP address to be used by Avaya SBC for communication towards server.
    11. Leave the Load Balancing Algorithm and PPM Mapping Profile fields blank.
    12. Select the Allow Web sockets check box.
    13. In the Server Addresses field, type the web collaboration server address and port.
  4. For windows flare, additional configuration of application relay is needed on Avaya SBC:
    1. In the navigation pane, click In the navigation pane, click DMZ Services Relay
    2. On the Relay page, click Application Relay Add.
    3. In the Name field, type the name of the application relay.
    4. In the Remote Domain field, add the domain.
    5. In the Remote IP/FQDN field, type the web collaboration server IP.
    6. In the Remote Port field, type the port number 843.
    7. In the Remote Transport field, click TCP.
    8. In the Published Domain field, type the domain.
    9. In the Listen IP field, type the Avaya SBC external IP which is the same IP address as used in web collaboration reverse proxy configuration.
    10. In the Listen Port field, type the port number 843.
    11. In the Connect IP field, type the internal Avaya SBC IP address.
    12. In the Listen Transport field, click TCP.
    13. Click Finish.