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Configuring Workflows for Avaya Experience Platform™ Public Cloud

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • Overview
    • Application Center overview
    • Workflows overview for Avaya Experience Platform Public Cloud
  • Getting started
    • Accessing Orchestration
    • Designer interface description
    • Orchestration Manager
    • Automation flows
    • Accessing Automation
    • User roles
  • Orchestration workflows
    • Orchestration workflows
    • Default workflows
    • Orchestration tasks and properties
      • Get Queue Metrics
      • Start Task
      • Business Hours
      • Start Automation
      • Add Virtual Agent
      • Connect Agent
      • Give Treatment
      • Find Engagement
      • Business Strategy
      • Agent Connected
      • Consult
      • Redirect To External
      • Disconnect
      • REST API
      • Conditions
      • Assignment
      • Azure Functions
      • Journey Retrieve
      • Journey Store
      • Error Handler
      • End
    • Typical tasks for Automation
    • Viewing a default workflow
    • Creating a new workflow
    • Configuring a StartTask
    • Adding a task
    • Completing a workflow
    • Validating a workflow
    • Deploying a workflow
    • Editing a workflow
    • Deleting a draft workflow
    • Undeploying a workflow
    • Exporting a workflow as a file
    • Importing a workflow
  • Instances
    • Instances overview
    • Viewing an instance
    • Terminating an instance
  • Variables
    • Variables overview
    • Creating a global variable
    • Viewing a global variable
    • Editing a global variable
    • Deleting a global variable
    • Attribute lists in a workflow
    • Updating workflow attribute lists
    • Variables in a self-service flow
    • Sending output variables to Orchestration
    • Operations on variables
  • Routing
    • Workflow routing
    • Events
    • Creating a routing rule
    • Viewing a routing rule
    • Editing a routing rule
    • Enabling and disabling a routing rule
    • Deleting a routing rule
    • Routing rules field descriptions
  • Self-service flows
    • Self-service flow for Start Automation
    • Self-service flow for Give Treatment
    • Self-service flow for REST API
      • Properties
      • Authentication
      • Response schema
    • Default self-service flows
      • Adding default flows
    • Self-service flow creation and configuration overview
      • Creating a new self-service flow
      • Basic settings for a self-service flow
      • Flow creator tab description
      • Self-service flow design
      • Adding a task
      • Question types
      • Question settings
      • Messages
      • Text-to-Speech
      • Adding a new message element
      • Reordering message elements
      • Deleting a message element
      • Mappings
      • Creating a mapping
      • Deleting a mapping
      • Exit path
      • Creating an exit path
      • Configuring additional properties
      • Variables in a self-service flow
      • Expected wait time per queue
      • Creating a variable in a self-service flow
      • Editing a variable in a self-service flow
      • Deleting a variable in a self-service flow
      • Configuring queues
      • Configuring attributes
      • Configuring customer identifiers
    • Saving a self-service flow as a version
    • Editing a self-service flow
    • Publishing a self-service flow
    • Adding a flow to a task in Orchestration
    • Unpublishing a self-service flow
    • Deleting a self-service flow
  • Flows
    • Start Automation flow
      • Automation flow creation overview
      • Configuring the basic settings
      • Basic settings for a flow
      • Interaction types
        • Creating an announcement
        • Creating a True/False question
        • Creating a question with a date input
        • Creating a question with a digit input of limited length
        • Creating a question with a digit input from a range
        • Creating a question with given options
      • Messages
        • Text-to-Speech
        • Adding a new message element
        • Reordering message elements
        • Deleting a message element
      • Question mapping
        • Creating question mapping
        • Deleting question mapping
      • Dynamic path
      • Configuring a dynamic path
      • Configuring queues
      • Configuring engagement attributes
      • Configuring customer identification
    • Give Treatment flow
      • Configuring the basic settings
      • Basic settings for a flow
      • Creating an announcement
      • Messages
        • Text-to-Speech
        • Adding a new message element
        • Reordering message elements
        • Deleting a message element
    • Flow management in Automation
      • Viewing a flow
      • Enabling a flow
      • Adding a flow to a task in Orchestration
      • Disabling a flow
      • Deleting a flow
  • BYOBot SIP integration
    • BYOBot SIP virtual agent
    • Configuring basic settings for a BYOBot SIP virtual agent
      • Basic settings for a BYOBot SIP virtual agent field descriptions
    • Configuring BYOBot SIP virtual agent details
      • Configuring queues
      • Configuring attributes
      • Configuring customer identifiers
    • Adding a BYOBot SIP virtual agent to a workflow
    • Advanced Parameters options
  • Immediate Callback - Customer First
    • Immediate Callback - Customer First overview
      • Workflows for Immediate Callback - Customer First
      • Self-service flows for Immediate Callback - Customer First
      • Checklist for configuring Immediate Callback - Customer First
      • Automation tasks for the callback offer phase
        • Configuring the Offer Callback task
        • Configuring the Create Callback task
        • Configuring the Operations tasks
        • Input tasks
      • Orchestration tasks for the callback offer phase
        • Configuring the Start Automation task
      • Automation tasks for the callback delivery phase
        • Configuring the Confirm Callback tasks
      • Orchestration tasks for the callback delivery phase
        • Configuring the Start task
        • Configuring the Start Automation task
  • Resources
    • Resources for Avaya Experience Platform™ Public Cloud
      • Documentation
        • Related documents and videos
        • Avaya Documentation Center navigation
        • Resource Center
          • Accessing online help
          • Welcome guides
      • Training
      • Support
        • Using the Avaya InSite Knowledge Base
    • Resources for Avaya Experience Platform™ (On-Prem + Connect)
      • Documentation
        • Related documents
        • Avaya Documentation Center navigation
      • Training
      • Support
        • Using the Avaya InSite Knowledge Base
  • Glossary
    • After Contact Work
    • Agent ID
    • Agent state
    • Alerting
    • Allowlist
    • Avaya Cloud Office
    • Avaya Spaces
    • Avaya Workspaces
    • Barge in
    • Calculated metric
    • Carousel
    • Chat with corporate contacts
    • Coach
    • Connectors
    • Consult complete as conference
    • Consult complete as transfer
    • Consultation call
    • Contact center
    • Contact Center as a Service
    • Conversation
    • Corporate Contacts widget
    • Cross-Origin Resource Sharing
    • Custom group
    • Custom metric
    • Customer identifier
    • Customer Relationship Management
    • Digital interaction
    • Digital Library
    • Disposition code
    • Events
    • Facebook account
    • Group chat
    • Inbound
    • Incoming connection
    • Integration
    • Interaction
    • Interaction details
    • Internal extension call
    • Interval
    • Layout
    • Mapping
    • Chat and messaging widget
    • Metric formula
    • Microsoft Teams
    • Microsoft Teams channel
    • Outbound
    • Outgoing connection
    • P-Intrinsics
    • Pop-out
    • Postback
    • Producer
    • Profiles
    • Provider for corporate contacts
    • Redirection on No Answer
    • Representational State Transfer API
    • Report type
    • Restricted account
    • Retrieve credentials
    • Roll-up
    • Routing rules
    • SAML
    • SAML Identity Provider
    • Self service
    • SLA
    • Softphone
    • Station ID
    • Supervisor dashboard
    • Threshold
    • Threshold class
    • Task output
    • UX Profiles
    • Voice interaction
    • Wait treatment
    • WhatsApp business account
    • WhatsApp template
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Configuring Workflows for Avaya Experience Platform™ Public Cloud
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Last Updated : Nov 14, 2023 |
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