Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud

Accepting a chat interaction

上次更新时间 : Jun 24, 2024 |

About this task

After you log in to Avaya Workspaces and start working, the interaction area displays incoming interactions as interaction cards.

Procedure

On the chat interaction card, click

the Accept Chat Interaction icon

for an inbound chat interaction.

Result

Avaya Workspaces displays the Chat and Messaging widget to view the chat conversations. Agents can continue to work on the interaction.

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