Avaya Social Connections on Avaya Workspaces for Avaya Experience Platform™ Public Cloud enhances the agent's social interaction experience through monitored social media accounts.

Contact center agents can view their customer interactions in the Chat and Messaging widget of Avaya Workspaces. Agents can view details such as customer name, new messages, and messaging history. They can respond to customer direct messages and transfer interactions to another agent or supervisor. Agents can also view an avatar if it is available.