Accepting an email interaction

上次更新时间 : Feb 23, 2023 |

About this task

After you log in to Avaya Workspaces and start working, the interaction area displays incoming interactions as interaction cards.

Procedure

On the email interaction card, click the Accept Email Interaction icon for an inbound email interaction.

Result

Avaya Workspaces displays the Email widget with the customer’s email, and the Email Template Selector widget.