Avaya Experience Platform™ Public Cloud supports Google Dialogflow agents for the voice, chat, and messaging channels. This integration enables Avaya Experience Platform™ Public Cloud to use Cloud Artificial Intelligence (AI) to capture customer intents. Avaya Workspaces can use the information it captures to make better call routing decisions and increase automation, such as retrieving suitable responses from a list of frequently asked questions (FAQ).

With this integration, you can see the customer identifiers on the Customer Journey widget in Avaya Workspaces.