Ctrl+Alt+s

Open the Settings page.

Ctrl+Alt+a

Open the Help page.

Ctrl+Alt+k

Start work and change the state to Ready.

Ctrl+Alt+l

Finish Work

Ctrl+Alt+h

Change the state to Ready.

Ctrl+Alt+t

Change the state to Go Not Ready.

Ctrl+Alt+x

In the Connected state, navigate to the Avaya Workspaces dashboard.

Shift+Alt+a

Accept an incoming interaction.

Shift+Alt+e

Close an interaction card.

Shift+Alt+h

Hold or unhold a voice interaction.

Shift+Alt+m

Open additional options.

Shift+Alt+d

Open the DTMF list.

Shift+Alt+t

Open the Transfer list.

Shift+Alt+c

Open the Consult list.

Ctrl+Alt+f

Complete the consult call as a conference.

Shift+Alt+s

Display the Enter number field.

Shift+Alt+u

Show or hide the Agent Details pane.

Ctrl+Alt+w

Show or hide the Cheat menu.