60

February 28, 2025

Added note about withdrawal of X (Twitter) messaging integration support at:

• Interaction widget details

• Customer Journey widget

• Customer Journey widget information

• Measures under the DialogDetail producer

59

January 22, 2025

Minor consistency updates throughout the document.

58

January 14, 2025

Updates for Release 3.2.1 closure.

57

October 22, 2024

Added information about support for six-way conferencing at:

• Consult interactions

• Adding other agents to an interaction

• Adding external users to an interaction

Added support for the voice channel for Agent Assist at Agent Assist widget, Customer Journey widget, and Interaction widget details.

Added information about support for resource partitions and caller IDs at Making an external call.

Added information about messaging widget attachments at Working on a messaging interaction.

Added information on support for consult interactions in Customer Journey at Consult interactions.

Added information on the Agent Voice Call State measure at:

• Measures under the Agent producer

• Measures under the AgentByChannel producer