Getting started

Last Updated : Dec 25, 2024 |

Avaya Cloud Office Mobile App is a part of the Avaya Cloud Office™ solution, which enables you to access and use all Avaya Cloud Office™ features from a mobile device, specifically a smartphone or tablet. With Avaya Cloud Office Mobile App, you can make audio and video calls, chat with colleagues using the built-in messaging interface, send text messages and faxes to your contacts, and manage your tasks on the go.

As an administrator, you can also use Avaya Cloud Office Mobile App to manage the users and phone system.

Note:

All Avaya Cloud Office™ users can download and access Avaya Cloud Office Mobile App. Additionally, anyone can use the application to join Avaya Cloud Office™ meetings without an account.

Installation

Avaya Cloud Office Mobile App is available for download on Android and iOS devices from Play Store and App Store, respectively. The application takes up around 90 MB of device storage. However, the size may change over time with updates.

Sign in options

Avaya Cloud Office Mobile App provides multiple options for signing in to your account. After you activate your account with the activation link sent to your email, you can sign in to the application with the following options:

  • Your phone number: To sign in with your Avaya Cloud Office™ phone number and password.

  • Main phone number of your company: To sign in with the company phone number. If you use this option, you must also provide your extension number.

  • Your email: To sign in with your email and password.

  • Your Google account: To sign in with your Google account. To use this option, the email address registered to your Avaya Cloud Office™ account must be a Google email.

  • Single Sign-on: To sign in with your company credentials. To use this option, your administrator must first activate this feature.

Tip:

The activation email includes your Avaya Cloud Office™ phone number, the main phone number of your company, and your extension number.

Avaya Cloud Office Mobile App also provides you with the option to sign in without entering your password, which requires activating the Express Login feature.

Important:

After you sign in to Avaya Cloud Office Mobile App, you must grant all the permissions for the application to use its features without limitations.