With Avaya Cloud Office Mobile App, you can send messages to your contacts for private direct conversations or participate in team discussions. To access the messaging page, tap the Message tab in the bottom menu bar. This tab displays all your active conversations and is organized into the following four subtabs for basic filtering of your conversations:

• All: Displays all the conversations in one space.

• Direct: Displays the one-on-one and group conversations.

• Teams: Displays the team conversations in which you are a member.

• Favorites: Displays the conversations you mark as favorites.

You can switch between these subtabs by swiping left or right or tapping a subtab. The plus icon in bottom-right corner is available across all subtabs and enables you to create new teams and start new conversations.

Conversation features

When you tap and hold a conversation, Avaya Cloud Office Mobile App displays a context menu with the following options:

• Mark as unread

• Add to favorites

• Mute conversation

• Hide conversation

If the conversation is a one-on-one direct conversation, the additional option of Call is also displayed on the context menu.

You can open active conversations by tapping them. In this space, you can send messages with emojis, share files, and create tasks, events, or notes for your coworkers. This space also acts as your chat history.

When you tap at the top-right corner, Avaya Cloud Office Mobile App displays the noteworthy items shared on that particular conversation, such as the following:

• Files

• Pinned messages

• Tasks

• Events

• Notes

• Links

Tapping the conversation banner at the top of the conversation page displays the conversation details. From here, you can start a video call, start a voice call or add more participants to the conversation.