Configuring CMS interactively

Last Updated : May 20, 2024 |

Procedure

  1. Enter: cmssvc
    Note:

    If you are executing the cmssvc command for the first time, the system does not display the menu. Instead, the system automatically prompts for WebLM setup, EASG setup, and encryption passphrase setup.

    The system displays the Avaya Call Management System Services Menu.

  2. Enter the option number for the setup command.
    Caution:

    If setup has been done previously, the system displays the following message:

    Warning!!! Setup has already been performed.
Running this command will remove all CMS data in the database.
Do you wish to proceed and re-configure CMS? (y/n): (default: n)
    1. If CMS is turned on, the system displays the following message and returns to the command prompt. 
      
CMS needs to be turned off before invoking this command.
    2. If is turned off, the system displays options for the set up type.
  3. Select the option for the terminal.

    When the cmssvc setup command is running, no other CMSADM or cmssvc commands are allowed. Any attempt to run other CMSADM or cmssvc commands will be rejected, and the system will display the error message Please try later, setup is active.

    If system setup has already been done, the program responds:

    Warning!!! Setup has already been performed.
Running this command will remove all CMS data in the database.
Do you wish to proceed and re-configure CMS? (y/n): (default: n)

    If the warning message is displayed, do one of the following actions:

    Enter N to exit the setup.

    Enter Y to continue with the setup.

    The system displays the following message:

    Select the language for this server:
All languages are ISO Latin except Japanese. Selection of the
server language assumes that existing customer data is compatible. (Upgrade from
any ISO Latin language to any ISO Latin language or from Japanese to Japanese is
supported).
1) English
2) Dutch
3) French
4) German
5) Italian
6) Portuguese
7) Spanish
8) Japanese
Enter choice (1-8): (default: 1)
  4. Enter the number for the language to be used on this system.

    The system displays the following options if a flat file exists; otherwise, this menu is not displayed:

    The input will be read from
1) The terminal
2) a flat file
Enter choice 1 or 2:
  5. Enter the number associated with the terminal option. The system initializes the customer CMS data. This can take up to 15 minutes. When finished, the system displays the following message:
## Initializing Customer CMS data . . .
.........................
Customer CMS data successfully initialized.
Creating database tables
.......
Enter a name for this UNIX system (up to 256 characters): (default: cms3)
  1. Enter the host name of the CMS server. This name was assigned during networking setup and is used by Avaya Services to maintain and identify this specific system.

    The system displays the following message:

    Select the type of backup device you are using
1) Tape
2) Other
Enter choice (1-2):
    Note:

    Avaya Solutions Platform servers do not have a tape drive option.

    The system displays the following message:

    Enter the default backup device path: (default: /dev/null)
    Warning:

    You cannot do backups to /dev/null. The /dev/null device path allows customers who do not have a backup device to continue configuring CMS.

    The /dev/null device path is not an option if type Other is selected. The CMS administrator needs to provide the path used for type Other.

  2. Enter the default backup device path.

    The system displays the following message:

    Enter number of ACDs being administered (1-8): (default: 2)
  3. Enter the number of ACDs (Communication Manager systems) to be administered. This number may be less than the number of ACDs authorized.

    The system displays the following message:

    Information for ACD 1
Enter switch name (up to 20 characters):
  4. Enter the name for the Communication Managersystem that is associated with ACD 1. The system displays a list of Communication Manager releases.
  5. Enter the number that represents the Communication Manager releases that is associated with the ACD.
    Important:

    To administer an encrypted link between CMS and a Communication Manager system, you must use the CM 8.1.2+ Secured option on CMS setup and the R19.1+ (secured) option on Communication Manager. If you do not want an encrypted link, use the Communication Mgr 8.x option on CMS and R19.0 onCommunication Manager.

    The system displays the following message: 
    Enter the local port assigned to switch (1-64):
    Note:

    The standard CMS provisioning procedure is to set the local and remote port assignments equal to the switch processor channel assignment.

    For example, for switch processor channel 2, the remote and local port assignments would both be set to a value of 2.

  6. Enter the local port or channel number on the switch. The system displays the following message: 
    Enter the remote port assigned to switch (1-64):
  7. Enter the remote port or channel number on the switch. The system displays the following message: 
    Enter switch host name or IP Address:
  8. Enter the host name or IP address of the Communication Manager system that is connected to this ACD.
    Note:

    If you enter a host name that has not been added to the computer’s /etc/hosts file, the system displays the following message:

    Switch_name has not been administered in a DNS or
/etc/hosts file. The DNS or /etc/hosts file must be
corrected or the link to the switch will not work.

    The system displays the following message:

    Enter switch TCP port number (minimum-maximum):(default: 5001)
  9. Press Enter to use the default TCP port number.
    Note:

    This number must match the port number administered on the switch.The system displays the following message:

    Number of splits/skills (0-Maximum): (default: 350)
  10. Enter the number of splits/skills in this ACD. The system displays the following message: 
    Total split/skill members, summed over all splits/skills
(0-Maximum):(default 3500)
  11. Enter the maximum number of split/skill members that will be logged into this ACD simultaneously, considering shift overlap. If it is not possible to sum the number of splits/skills for each agent, you can determine the capacity that is needed by multiplying the total number of agents by the average number of splits/skills per agent.

    The system displays the following message:

    Number of trunk groups(0-maximum):(default 350)
  12. Enter the number of trunk groups that are associated with this ACD. The system displays the following message: 
    Number of trunks (0-maximum):(default 1000)
  13. Enter the number of trunks associated with this ACD. The system displays the following message: 
    Number of unmeasured facilities (0-maximum):(default: 500)
  14. Enter the number of unmeasured trunk facilities that are associated with this ACD.
    Note:

    The recommended assignment per ACD for unmeasured facilities is 50% of the measured trunks.

    If the Communication Manager system supports call work codes, the system displays the following message:

    Number of call work codes (minumum-maximum):(default 750)
  15. Enter the number of call work codes.If vectoring is enabled, that is if aY was entered in Step 12, the system displays the following message. 
    Enter number of vectors (0-maximum):(default 350)
  16. Enter the number of vectors. The system displays the following message: 
    Enter number of VDNs (0-maximum):(default 2000)
  17. Enter the number of VDNs. If you have another ACD to define, the setup program repeats starting at step 10. After you define the last ACD, the system displays the following message: 
    Updating database.
Creating database tables
.......
Computing space requirements and file system space
availability.
Setup completed successfully.
    Note:

    If the setup determines that you do not have enough file space, the system displays the following warning message:

    Failed to find sufficient file space for CMS data.
WARNING: You do not currently have sufficient file space for your
existing CMS data. At this point you should turn on CMS, go to the
“Data Storage Allocation” screen, verify/modify the
administration, and go to the “Free Space Allocation” screen and
verify your available free space.
Setup completed with warnings.
  18. To verify that the installation completed successfully, enter: tail /cms/install/logdir/admin.log.

    All failure messages are logged in this file. The CMS software is successfully set up when the system displays a message similar to the following: Setup completed successfully <date/time>

  19. Do one of the following actions:
    If you are not installing any other feature packages, do the following procedure:

    • Enter: cmssvc. The system displays the Avaya Call Management System Services Menu.

    • Enter the number associated with the run_cms option.

    • Enter the number associated with the Turn on CMS option.