When you add an ACD, the system automatically grants permission to the ACD for administrator and normal users, but not to tenant users. You must manually give permission to the ACD for tenant users.
Before you begin
You must purchase and authorize the ACD before you add it to CMS.
If you want to administer a secondary hostname or IP address, you must install the Dual IP feature package before creating the ACD.
Procedure
Log in to the CMS server with root privileges.
To log in as root from a remote connection, you must log in using an CMS user ID, then enter su - root to log on with root privileges
Enter cmsadm. The system displays the administration menu.
Turn off the CMS software:
Select run_cms.
Select Enter the number to turn off the CMS software.
Enter the number associated with the acd_create option. CMS selects the next available ACD for creation. For example, if two ACDs are already active, CMS selects ACD 3.
At the prompts, enter the information for the new ACD:
Switch name
Switch model (release)
Local port assigned to the switch
Remote port assigned to the switch
The hostname or IP address and TCP port
The optional secondary host name or IP address and TCP port if the Dual IP feature is installed
Number of splits/skills
Total split/skill members, summed over all splits/skills
Start and stop times of all shifts
Number of trunk groups
Number of trunks
Number of unmeasured (trunk) facilities
Number of call work codes
Restart the CMS software:
Enter the number associated with the run_cms option.
