CMS logs the administrative actions of Agent and Call Center administrators in the admin_chg.log file. CMS stores the admin_chg.log file in syslog format at /cms/db/log.

The audit log file logs Agent and Call Center administrative tasks such as Add, Modify, Delete, Copy, and Run. However, the file does not log display-only actions, such as, List all, Find, Next, or Previous.

You can use the log file to track all CMS administration operations, including the ACD administration and the user or agent changes.

Each log entry in the admin_chg.log file includes the following details:

• Date

• Time

• Server name

• Login ID

• ACD

• Screen name

• Action

• Key field name

• ID of the task

For example: A CMS administrator, whose login ID is admin1, adds a new dictionary calculation for ACD 2 called ACW_AUX_OUT2. The log file displays the log entry for this task as follows:

Thu Nov 10 11:57:10 2022 cmsvm87 gem 1215269 acd=2, user=admin1, screen=Dictionary:
 Calculations, key=Calculation name, action=Add, id=ACW_AUX_OUT2

Use the following procedure to view the audit log file: