Installing the External Call History package

Last Updated : Apr 24, 2024 |

Before you begin

Important:

Once the External Call History package is installed, you can no longer access any call record data directly from the CMS software. For more information, see Avaya Call Management System Call History Interface.

Procedure

  1. Verify if :

    • A separate computer is available for the storage and reporting of call records.

    • The CMS software is off and the IDS software is on.

  2. Enter: cmssvc. The system displays the Avaya Call Management System Services Menu.
  3. Enter the number associated with the auth_display option.

    The system displays the current authorizations. The system can display different authorizations depending on the version of CMS on your system.

  4. Verify that the system is authorized for the ECHI package.
  5. Enter: cmsadm.
  6. Enter the number associated with the pkg_install option. The system displays the following message: 
    The CMS features that can be installed are
1) forecasting
2) external call history
3) multi-tenancy
4) Dual IP
5) LDAP authentication
Enter choice (1-3) or q to quit:
    Note:

    The system displays only feature packages that are authorized but not yet installed.

  7. Enter the number that corresponds to the ECHI package . The system displays the following message: 
    Enter full path of the program to transmit the external call
history files: (default: /cms/dc/chr/no_op.sh)
  8. Press Enter.The system displays the following message: 
    Enter full path of the program to check the external call history
file transmission: (default: /cms/dc/chr/no_op.sh)
  9. Press Enter.The system displays the following message: 
    Number of call segments to buffer for ACD xxxxx (0-99999):
  10. Enter the number of call records to be held in the buffer if the Call History machine cannot accept the data. Repeat this step for each administered ACD .The system displays the following message: 
    Start ECH in the on or off state: (default off)
  11. Select whether ECHI will start in the on or off state (default is off). If the receiving system has not yet been set up, the recommended state is off. ECHI can be turned on at a later date with the run_pkg option in the Avaya Call Management System Administration Menu. If the setup determines that you do not have enough file space, you get the following warning message: 
    Failed to find sufficient file space for CMS data.
WARNING: You do not currently have sufficient file space for your
existing CMS data. At this point you should turn on CMS, go to the
“Data Storage Allocation” screen, and verify/modify the
administration, or go to the “Free Allocation” screen and verify/
modify your existing free space.
External call history package installed with warnings.
  12. Verify that the installation completed successfully by entering: tail /cms/install/logdir/admin.log. If the ECHI package was installed successfully, the system displays the following message: 
    External Call History package installed (date/time)
  13. If you are not installing any other feature packages, do the following to turn on the CMS software:
    1. Enter: cmssvc. The system displays the Avaya Call Management System Services Menu.
    2. Enter the number associated with the run_cms option.
    3. Enter the number associated with the Turn on CMS option.

    For more information about the ECHI feature, see Avaya Call Management System Call History Interface.