CMS stores the following types of personal data:
Call center agent information.
CMS user information.
Phone numbers dialed by individuals placing calls into the call center.
Phone numbers dialed by agents placing calls outside the call center.
The call center agent information and CMS user information is for employees of the company using CMS. The type of personal data CMS stores is limited to that information that facilitates standard employee work operations.
The information related to individuals calling into the call center is specific to digits dialed. The information related to agents calling outside the call center is also specific to digits dialed. CMS provides logs and tools that help you manage personal data in CMS.
For more information about how CMS manages personal data, see Avaya Call Management System.
