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Maintaining and Troubleshooting Avaya Call Management System

Table of Contents

Type to filter navigation items by title
  • Notices
  • Introduction
    • Purpose
    • Change history
  • Supported platforms and packages
    • Prerequisites
    • Supported hardware platforms
    • Supported software packages
  • Configuring CMS software
    • Prerequisites
    • Setting up CMS data storage parameters
    • To modify CMS data storage parameters
    • Assigning passwords to the default CMS login IDs
    • Configuring the standard CMS options
    • Prerequisites
    • About the configuration methods
    • Configuring CMS interactively
    • Configuring CMS using a flat file
    • Creating the flat file
    • Using the flat file
  • Installing and configuring optional software
    • Configuring the ODBC and JDBC server software
    • Setting up LAN connections
      • Prerequisites
      • Editing the /etc/hosts file
      • IPv6 Support
    • Installing the Forecasting package
      • Prerequisites
      • Installing the External Call History package
        • Installing the Multi-tenancy package
        • Installing the Dual IP package
    • Installing the LDAP authentication package
      • Installing an LDAP encryption certificate
      • Installing the LDAP feature package on CMS
    • Creating and migrating CMS users with LDAP authentication
    • Managing LDAP authenticated users in CMS
    • Adding a secondary IP address to an ACD
      • To add a secondary IP address while adding a new ACD
    • Activating the CMS Supervisor Web Client software
      • Starting the Web Client software
      • Generating a certificate for the Web Client server
      • Installing the root certificate for the Web Client software
      • Configuring EASG
    • Setting up the Alarm Origination Manager
      • Prerequisites
    • Setting up AOM configuration for SNMP alarming
    • Configuring AOM
    • Configuring an Alarm Destination
    • Configuring an SNMP User
    • Configuring an Alarm ID
    • Configuring a Customer ID
    • Sending an AOM Test Alarm
    • Clearing SNMP Alarms
      • CMS SNMP alarm information
    • Locating the CMS-MIB.txt file
    • Configuring an Alarm Destination
    • Configuring an Alarm ID
    • Sending an AOM Test Alarm
    • Setting the Informix configuration parameters for CMS
  • Maintaining CMS
    • Using the CMSADM menu
      • CMSADM menu functions
      • Accessing the CMSADM menu
      • Defining a new ACD (acd_create)
      • Removing an ACD (acd_remove)
      • Backing up the file system (backup)
      • Installing feature packages (pkg_install)
      • Removing feature packages (pkg_remove)
      • Turning a feature package on/off (run_pkg)
      • Turning IDS on/off (run_ids)
      • Turning CMS on/off (run_cms)
      • Switching password aging on/off (passwd_age)
      • Controlling ODBC/JDBC database access (dbaccess)
      • Configuring a feature package (config_pkg)
    • Using the CMSSVC menu
      • Accessing the CMSSVC menu
      • Displaying the authorisation status (auth_display)
      • Setting the WebLM server address (weblm_set)
      • Turning IDS on/off (run_ids)
      • Turning CMS on/off (run_cms)
      • Running the CMS initial configuration (setup)
      • Display the ACD switch info (swinfo)
      • Changing the ACD switch options (swsetup)
      • Uninstalling CMS (uninstall)
      • Editing the CMS security options (security)
        • Turning FIPS mode on/off
        • Turning EASG on/off
          • EASG Alarms
        • Turning the firewall on/off
        • Viewing the firewall configuration
        • Disk encryption
    • Maintaining WebLM licenses
      • Activating the license for a CMS server
      • Installing a license file on a WebLM server
      • Managing alarms and error logs
        • Warning messages in error mode
      • Warning message in the License Error mode
        • Warning message in the License Restricted mode
      • Backing up and restoring WebLM
      • Upgrading to WebLM
    • Managing personal data in CMS
      • Deleting phone numbers from CMS
      • Personal data log files
    • Configuring the encryption passphrase
    • Updating the LDAP authentication package configuration
      • LDAP authentication configuration
      • Installing an LDAP encryption certificate
      • Updating the LDAP authentication configuration
      • Removing the LDAP authentication package
    • Backing up data
      • CMSADM backup
      • When to do a CMSADM backup
      • When to do a maintenance backup
      • Data space requirements for CMS backups
        • Calculating data space requirements for CMSADM backups
        • Calculating data space requirements for CMS full maintenance backups
      • Backing up CMS to a USB storage device
        • Configuring and connecting a USB storage device
        • Verifying the USB storage device is recognized by the CMS server
        • Mounting a USB storage device
        • Unmounting a USB storage device
        • Administering a backup or restore device for a USB storage device
        • Doing a CMSADM backup to a USB storage device
        • Doing a CMS maintenance backup to a USB storage device
        • Checking the contents of the CMSADM backup to USB
      • Backing up CMS to a network mounting point
        • Configuring and connecting to a network mount point
        • Configuring an NFS server
        • Configuring a mount point on a Solaris 10 NFS server
        • Mount point configuration on a Linux NFS server
          • Configuring mount point for the Linux NFS server
          • Configuring mount point for the CMS server
        • Mount point configuration on a VMware datastore
          • Adding a hard disk to use as the backup datastore
          • Configuring the mount point for a VMware virtual disk
        • Administering a Backup/Restore Device for a network mount point
        • Checking the contents of the CMSADM backup to a network mount point
        • Doing a CMSADM backup to a network mount point
        • Doing a CMSADM backup to a network mount point
      • Backup encryption and other options
    • Powering off CMS on a virtual machine
    • Starting up CMS on a virtual machine
    • Adding disk storage space to a CMS virtual machine
      • Adding additional disk storage to a VMware server
      • Adding disk storage space to a KVM server
      • Attaching the newly added disks to the Informix database
    • Changing the system date and time
      • Checking the RHEL system date and time
      • Setting the system date and time
      • Changing the time zone
    • Working with CMS patches
      • CMS patch requirements
      • Installing CMS patches
      • Removing CMS patches
    • Configuring password aging
      • Excluding a user from password aging
      • Switching password aging on/off (passwd_age)
      • Checking user password status
      • Removing a user from the aging exclusion file
      • Setting a different password aging for a user
    • Maintaining the chkDisks crontab
      • Verifying chkDisks
      • Changing the chkDisks run time
      • Canceling chkDisks
    • About the Archiving process
    • About time zone archiving with additional time zones
  • Recovering a CMS server
    • Back up CMS
    • Deploy a new CMS server
    • Restore CMS setup using a CMSADM backup
    • Restore CMS data using a CMS Maintenance restore
      • Data restore requirements
      • Before restoring data
      • Restoring data from a full maintenance backup
      • Restoring data from a full and incremental maintenance backup
      • Restoring data using a binary backup
        • Restore database using a binary backup from tape
        • Restore database using a binary backup from a mount point
      • Using tapeless migration
  • Additional restore procedures
    • Recovering a mirrored system after disk failure
      • Prerequisites P195
    • Doing a CMSADM restore of a system
      • Prerequisites
      • Restoring a system from a CMSADM backup
    • Restoring a system without a CMSADM or system backup
    • Restoring specific files from the CMSADM backup
    • Restore CMS data using a CMS Maintenance restore
      • Data restore requirements
      • Restoring data from a full maintenance backup
      • Restoring data from a full and incremental maintenance backup
      • Restoring data using a binary backup
        • Restore database using a binary backup from tape
        • Restore database using a binary backup from a mount point
      • Using tapeless migration
  • Troubleshooting
    • Determining your CMS version
    • Recognizing new hardware devices
    • Tracking changes to password aging
      • Tracking changes to password aging
      • Passwords of excluded users age
    • CMS logs
    • CMS error logs
    • Audit logging of administrative actions
    • Checking installed software packages
    • Diagnosing a machine panic
    • Common problems using the disc drive
      • Verifying that the system can read a disc
      • Disc drive fails to open
    • Removing the CMS package fails
    • CMS installation fails
    • CMSADM backup problems
    • System messages
    • RAID for CMS
    • Troubleshooting problems with disk drives
    • Common error messages
    • Troubleshooting reports
      • Report Query Status
        • Information about query logs
      • Report database updates
      • Location and configuration of the updatelog
      • Troubleshooting an empty or incomplete report
      • Troubleshooting Workmode status icon on Integrated Reports
    • How to determine whether the archiver has run
    • Troubleshooting Visual Basic Errors
    • Troubleshooting LDAP server configuration issues
      • LDAP server log files
      • Verifying LDAP server connectivity on a non-encrypted connection
        • Unable to connect to the LDAP server
        • LDAP server authentication issues
        • Base Distinguished Name access issue
        • Unknown LDAP configuration issue
        • LDAP user authentication issue
      • Troubleshooting LDAP server connectivity on an encrypted connection
        • LDAP configure input error. Re-input based on failure code (255)
        • LDAP configure input error. Re-input based on failure code (49)
        • LDAP configure input error. Re-input based on failure code (10, 32, or 34)
    • Dictionary management
  • Resources
    • Documentation
      • Finding documents on the Avaya Support website
      • Avaya Documentation Center navigation
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Example of a flat file
Home
Maintaining and Troubleshooting Avaya Call Management System
Using the CMSSVC menu

Using the CMSSVC menu

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Last Updated : May 01, 2024 |
Avaya Call Management System
Maintaining
Administrator
21.0
Expert

This section describes how to use the options of the Avaya Call Management System Services Menu (CMSSVC menu). The CMSSVC menu is for use primarily by Avaya authorized services personnel.

Related information
Accessing the CMSSVC menu
Displaying the authorisation status (auth_display)
Setting the WebLM server address (weblm_set)
Turning IDS on/off (run_ids)
Turning CMS on/off (run_cms)
Running the CMS initial configuration (setup)
Display the ACD switch info (swinfo)
Changing the ACD switch options (swsetup)
Uninstalling CMS (uninstall)
Editing the CMS security options (security)
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