If you receive an error message during a backup or recovery, refer to Common error messages.

As the backup progresses, the program displays a series of dots, one dot per file, to indicate it is writing files to tape. You may have a problem if you notice one of the following:

• Dots are not displaying (wait 10 minutes or longer to make certain the software is not just copying a very large file).

• The tape is not spinning.

• The system has not displayed messages prompting you to change tapes or informing you that the backup has completed.

Do the following

• Clean the tape drive with the appropriate cleaning tape. It may be necessary to repeat this process several times.

• If the tape drive is new, clean the drive several times with the appropriate cleaning tape before use.

If you still encounter problems, call the National Customer Care Center or your product representative.