Installing the Forecasting package

Last Updated : Apr 24, 2024 |

Procedure

  1. Enter: cmssvc

    The system displays the Avaya Call Management System Services Menu.

  2. Enter the number associated with the auth_display option. The system lists the current authorizations.
  3. Verify that the system is authorized to install the Forecasting package.
  4. Enter: cmsadm. The system displays the Avaya Call Management System Administration Menu.
    Note:

    Different options may be displayed in the Avaya Call Management System Administration Menu depending on the current version of CMS on your system.

  5. Enter the number associated with the pkg_install option. The system displays the following message: 
    The CMS features that can be installed are
1) forecasting
2) external call history
3) multi-tenancy
4) Dual IP
5) LDAP authentication
Enter choice (1-3) or q to quit:
    Note:

    The pkg_install option menu displays only those feature packages that are not yet installed. The Forecasting package does not require the CMS software to be off during the installation. If Forecasting is added at a later date, the CMS software can be left on.

  6. Enter the number that corresponds to the forecasting package. The system displays the following message: 
    Installation was successful
Forecasting package installed.
At this point you should go to the “Free Space Allocation Screen”
and verify that you have enough space for Forecasting on each ACD.
If there is not enough space allocated, then modify your existing
free space.

    If the installation fails, the system displays the following message:

    Forecasting package installation failed.
  7. If you are not installing any other feature packages, do the following to turn on the CMS software:
    1. Enter: cmssvc. The system displays the Avaya Call Management System Services Menu.
    2. Enter the number associated with the run_cms option.
    3. Enter the number associated with the Turn on CMS option.
  8. Go to the Free Space Allocation window that is located in the CMS System Setup subsystem, verify that there is enough space for Forecasting on each ACD, and make any necessary modifications.

    For more information about Free Space Allocation, see Administering Avaya Call Management System.

  9. Verify that the installation completed successfully by entering: tail /cms/install/logdir/admin.log.

    If the Forecasting package was successfully installed, the system displays the following message:

    ..
Forecasting package installed (date/time)

    You can edit this file in order to add comments about the packages that were installed or authorized.