Use the change cti-link command to modify the fields associated with the CTI link screen. You can use this command only when you enable the ASAI Link Core Capabilities field or the Computer Telephony Adjunct Links field on the System Parameters Customer Options screen.
Syntax
change cti-linkn
n
The Computer Telephony Integration (CTI) link number.
change cti-link field descriptions — page 1
Name
Description
COR
To specify the class of restriction number.
CTI Link
To specify the CTI link number.
Extension
To assign an extension to the CTI link.
Name
To assign a name to the CTI link.
Port
To assign a port number to CTI link. The following are the character specifications for ports:
01 to 64: The first and the second characters represent the cabinet number.
A to E: The third character represents the carrier number.
01 to 20: The fourth and the fifth characters represent the slot number.
01 to 32: The sixth and the seventh characters represent the circuit number.
If the Port field is set to X, no hardware is associated with the port.
Type
To specify the type of the CTI link. The available types of CTI links are:
ADJ-IP: Computer Telephony Adjunct links.
ASAI-IP: The associated adjunct controls all agent logins.
CRV Length
To specify the length of the Call Reference Value (CRV) for each interface. You cannot modify this field unless you busy out the CTI link.
Fixed TEI
To enable the fixed Terminal Endpoint Identifier (TEI) for an endpoint. Use TEI to use multiple physical phones on a single BRI interface. You cannot modify this field unless you busy out the CTI link.
MIM Support
To enable Management Information Message (MIM) for a CTI link.
XID
To enable Layer 2 XID testing capability for the system.
change cti-link field descriptions — page 2
Name
Description
Block CMS Move Agent Events
To enable the blocking of some event messages that are related to an agent move. The system does not send event messages related to the changes to the agent state, such as logout followed by login and return to a previous state.
You cannot modify this field unless you busy out the CTI link.
Event Minimization
To enable event minimization for the CTI link. Event minimization limits the number of event reports that the system sends to an adjunct.
Use this field when the system sends event reports on multiple associations, but the adjunct receives only a single report. The selection of the association on which the event is sent is based on association precedence as follows:
Active notification
Call control
Domain control
You cannot modify this field unless you busy out the CTI link.
Send disconnect Event for Bridged Appearance
To specify if the system must send an event report when a bridged appearance disconnects. You cannot modify this field unless you busy out the CTI link.
Special Character for Restricted Number
To append the asterisk (*) to the digit string of the restricted number.
Two-Digit Aux Work Reason Codes
To enable sending of two-digit Aux Work Reason Codes over the CTI link. All messages that include Aux Work Reason Codes process codes from 1 to 99. You cannot modify this field unless you busy out the CTI link.
