Solution
IP Office Server Edition Solution provides resilience to some of the functions. When the Primary server is non functional the Secondary server provides resilience and vice versa. The system temporarily logs the users of the H323 phones in to the other server. However, after the original server is functional, the users of the H323 phones remain logged in to the failback server.
To manually log H323 phone users back into the original server, reset the H323 phones.
If the setting Phone Failback is set to Automatic, and the phone’s primary gatekeeper has been up for more than 10 minutes, the system causes idle phones to perform a failback recovery to the original system. The setting is located at
Manager System | Telephony | Telephony | Phone Failback
Web Manager
