Upgrade policy

Last Updated : Jan 04, 2024 |

Minor and Major upgrades are supported.

Minor Upgrades

  • A Minor upgrade is an upgrade from one release to a Service Packs (SP) in the same series.

  • A Minor upgrade does not require pre or post upgrade activities such as database exporting/import, configuration resets. However, you must still take a full server backup as a precaution before the upgrade.

Major Upgrades

  • A Major upgrade is an upgrade to:

    • A Feature Pack (FP) in the same series. For example, from R11.1 to R11.1 FP3.

    • From one series to the next series. For example, from R10.0 to R11.0.

  • A Major upgrade may require additional activities before or after the upgrade. For example a database export/import, configuration resets, and so on.

Upgrades with Patches Present

Major or Minor upgrades to systems that are patched are supported. However, depending upon the patched component, the process may differ from the standard case.

  • Before any activity, you must check with the group that issued the patch and review any patch notes.

  • You must revert any patches before upgrading. You must do this if the Server Edition Primary server is patched, otherwise the solution upgrade will fail.

  • The normal upgrade process can then be followed, including taking a backup.

  • After the upgrade, if you need to reapply the original or updated patch, apply the patch as per the patch instructions.

  • Perform a backup after applying the patches.

Upgrade Licenses

  • Upgrading to a new release series requires a software upgrade license. For example, upgrading from R10.0 to R11.0. You can add the upgrade license before upgrading.

  • Upgrading within a release series, including to a Feature Pack in the series does not require a software upgrade license. For example, from R11.1 to R11.1 FP2.

  • R10.0 onwards uses PLDS licenses only. ADI licenses are no longer supported in R10.

  • Pre-R11 IP Office releases supported Avaya WebLM R7 which used a 12–digit Host ID. IP Office Release 11 supports Avaya WebLM R7.1 which uses a 14–digit Host ID.

    • On upgraded systems, the old Host ID has an 03 suffix added. Customers upgrading IP Office from previous releases, must apply for the upgrade license based on the 12–digit Host Id prior to upgrading.

  • When you upgrade IP Office Server Edition from R10 to R11, the WebLM password is automatically reset to default password, that is, weblmadmin.

Upgrade Configuration Data

IP Office component configuration data is upgraded automatically when the new version is initially executed for both major and minor upgrades. Typically new attributes are set to a default value although this is overridden in some instances. Consult the release notes of the prospective version.

Upgrading IP500 V2 Expansion Systems to Release 9.1

Existing IP500 V2 expansion systems running a release lower than R8.1.1.0 must first upgrade to R8.1.1.0 (or higher) or and R9.0 (any) before being upgraded to R9.1. The upgrade licenses for R9.1 are also valid for the lower releases.

Viewing Application Servers in Web Manager After Upgrade to Release 10

After upgrading to release R10, Application Servers are not visible on the Web Manager Solution page. They must be manually added.

  1. On the Web Manager Solution page, click Solution Settings > Application Server > Add.

  2. In the Add Application Server window, enter the Application Server IP Address.

Related information
Server Upgrades