Subscription details

Details of the customer ID and subscription server address are provided by email. Those details are entered during the system's initial configuration.

• For an IP500 V2 SCN, each IP500 V2 requires a License Server Link.

• For a Server Edition deployment, only the Primary server has a License Server Link.

Internet access

The system needs to be able to access the external internet. This is normally achieved during initial configuration of the system by entering the default gateway address of the outgoing router on the customer network.

• That value is used to configure an default IP route in the system configuration with the following settings:

• Maximum round trip delay 200ms.

• Minimum connection bandwidth 128kbits/s.

• If the customer firewall or router controls the ports used for outgoing internet access, ensure that outgoing HTTPS traffic on TCP ports 8443 and 443 are allowed.

DNS Service

The address of the customer's DNS server or service. If the customer does not have a specific DNS service, then use 8.8.8.8.

If the customer has their own DNS server:

• Ensure that it is configured to allow external access to addresses in the avaya-sub.com domain. That domain is used to the COM servers that support subscription systems in various geographic regions. For example: admin.uk1.avaya-sub.com.

• Ensure that it is also configured to allow external access to storage.googleapis.com. This address is used for subscription features that require access to file storage.

Time source

Subscriptions requires an accurate time source. The recommendation is to use the Google time service at time.google.com. The system's time zone should also be set correctly.

COMAdmin Security User

The connection from the system to COM uses the security settings of the COMAdmin service user account in the IP Office system's security settings. This account is created by default on new and default systems.