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Administering IP Office Voicemail Pro

Table of Contents

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Notices
Voicemail Pro administration overview
Logging In
Administrator account types
- Editing IP Office security users
  - Viewing and adjusting rights group settings
  - Changing service user membership
- Local Administrator Accounts
  - Editing local administrators account
  - Changing your password
The Voicemail Pro client window
Call Flow Start Points
Call Flow Actions
Using the Wave Editor
- Recording a new prompt
- Selecting a prompt
Modules
Conditions
Advanced Editing
- Including other files in voicemail server
- Import or export data
  - Importing Data Voicemail Pro
  - Exporting data Voicemail Pro
Callflow Actions
The Start Action and Action Settings Tabs
Basic Actions
Generic Action commands
Mailbox Actions
Configuration Actions
Telephony Actions
Miscellaneous Actions
Condition Actions
Database Actions
Queue Actions
- Queue ETA Action
- Queue Position Action
Call variables
User Variables
Mailbox management
Message waiting indication
User voicemail access
Hunt group voicemail
Mailbox access methods
Remote voicemail notification
- Callback
- Outcalling
  - Enabling/Disabling Outcalling
  - Configuring a user's outcalling settings
System Preferences
Administration
Client Backup and Restore
Recording Calls
Voice recording library
Manual call recording
Automatic call recording
Voicemail Pro examples
Routing calls to voicemail
Announcements
- Mandatory announcement example
- Personal announcements
Change Language
Using text-to-speech (TTS)
Mobile twinning
- Creating the call flow example for mobile twinning
- Creating a short code to test the call flow
Database connection
Dial by Name
Campaigns
Support for callers with impaired hearing
Using Web Manager
Configuring server preferences
Custom prompt management
Backup and restore using Web Manager
- Backing up using web management
- Restoring a backup using web management
Offline Call Flow Editing
Centralized Voicemail Pro
Gmail integration
Exchange server integration
Fax server configuration
Example Voicemail Prompts
- English Non-Intuity Prompts
- US English Intuity Prompts
Voicemail Server Logging
- SMTP logging
- Voicemail Pro Syslogs
Additional Help and Documentation

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Administering IP Office Voicemail Pro

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Last Updated : Nov 23, 2020 |

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Call flows can be exported and imported from other voicemail servers.

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