Creating a matching short code

Last Updated : Sep 20, 2016 |
Prolog information
A short code was needed that could be used to route callers to the SelfSelect module.
  1. Start IP Office Managerand receive the configuration.
  2. A new system short code was added so that it would be available to all callers. The short code *80 was set up as shown in the table.
    ADDITIONAL INFORMATION:
    Field
    Contains...
    Code
    *80
    Feature
    Voicemail Collect
    Telephone Number
    "#SelfSelect"
    Line Group Id
    0
  3. The entry “#SelfSelect” indicates the name of the Voicemail start point for the call, in this case the VoicemailProSelfSelect module.
  4. For a module start point, the # is optional. Using it provides a short period of ringing before the module actions start. This is useful if manually transferring a caller as otherwise they may miss the start of the module's entry prompts.
  5. The new configuration was merged.
  6. At any extension the routing can be tested by dialing *80. We can then wait to be transferred to reception or dial the extension or group that we want.