Uploading Prompts to the Voicemail Server

Last Updated : Oct 13, 2020 |
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When the Apply Prompts icon is clicked:
  • All the prompt files present in the VMProCustomPrompts directory are copied to the Custom Prompts directory (/opt/vmpro/Wavs/Custom Prompts). That is the directory used by the Voicemail Pro application and accessible from within the Voicemail Pro client.
  • This is a one-way synch, with the VMProCustomPrompts directory as the master, that is:
    • It copies any new files to the Custom Prompt directory.
    • It updates any existing files already in the Custom Prompts directory.
    • It deletes from the Custom Prompts directory any files no longer present in the VMProCustomPrompts directory.
  • It doesn't support:
    • Files being recorded directly into the Custom Prompts directory using the Voicemail Pro client.
    • Changes to files in the Custom Prompts directory using the Voicemail Pro client.
    • The custom numeric prompts used by Queue Position actions. Those can only be added through the actions own settings menu.
  • Applying prompts from web manager is not supported whilst the Voicemail Pro client is also connected to the voicemail service.
Related links
Custom prompt management