Setting automatic call recording for an incoming call route

Last Updated : Nov 26, 2020 |
Prolog information
Metadata
Keywords:
  1. Open IP Office Manager and load the configuration from IP Office.
  2. Click Incoming Call Route.
  3. Select the required incoming call route.
  4. Select the Voice Recording tab.
    ADDITIONAL INFORMATION:
  5. From the Record Inbound drop-down lists select the recording frequency required. For inbound calls, recording stops if the call also goes to normal voicemail.
    ADDITIONAL INFORMATION:
    Option
    Description
    None
    Do not record.
    On
    Record all calls if possible.
    Mandatory
    Record all calls. If recording is not possible, return busy tone to the caller.
    xx%
    Record calls at intervals matching the set percentage, example, for every other call for 50%.
  6. Use Record Time Profile to select a time profile that specifies when automatic call recording will be active. If not set, recording is active at all times.
  7. Specify the destination for the recordings or select the option to place the recordings in the voice recording library.
    ADDITIONAL INFORMATION:
    Option
    Description
    Mailbox
    This is the default option. When selected, the adjacent drop down list can be used to select the destination user or hunt group mailbox.
    Voice Recording Library
    These options are used if a VRL application has been installed. The recording files are placed into a VRL folder for collection by the VRL application. See Voice Recording Library
    For recordings using the .opus format, the two settings operate the same (recordings are authenticated). For recordings using .wav format, only the Voice Recording Library Authenticated option produces authenticated recordings.
    Voice Recording Library Authenticated
  8. Click OK.
  9. Click to send the configuration back to the IP Office.
Related links
Automatic call recording