The callback call flow below is more advanced than the previous example. The user can check messages, transfer themselves to another extension and to alter several aspects of their mailbox configuration.

Of main interest to a callback user is the Personal Options Menu action. Using this action, the remote users can alter their extensions forwarding and voicemail operation. The callers can use Option 9 in the menu played to them to change the callback number. To exit a Get Mail or Personal Options Menu action and follow the call flow to the next action, the user should press 0 (not supported for Get Mail in Intuity mode).