Configuring announcements

Last Updated : Dec 10, 2020 |
Prolog information
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When a caller is waiting to be answered or queuing, announcements can be played to the caller. The announcements are activated in IP Office Manager. The standard announcement used is I am afraid all the operators are busy at the moment but please hold and you will be transferred when somebody becomes available. This can be replaced by separate recordings for the 1st and 2nd announcements if required (see Recording announcements) or by custom call flows (see Customizing Announcements). For enabling announcements:
  1. Open IP Office Manager and receive the configuration from the IP Office system.
  2. Click Group and select the hunt group.
  3. View the Announcements tab.
  4. Check Announcements On. Announcements will be played to a caller who is in a queued or waiting for the hunt group.
    ADDITIONAL INFORMATION:
  5. Configure the announcements operation as required.
  6. Click OK to save the changes.
  7. Click to merge the configuration back to the IP Office.
Related links
Hunt group voicemail