General

Last Updated : Nov 26, 2020 |
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This set of preferences cover general options for the voicemail server operation.
Setting
Description
Default Telephony Interface
Default = Intuity: Use this field to select the mailbox operation mode for all mailboxes. The available options are IP Office mode and Intuity emulation mode.
Voicemail Password
Default = Blank: The password set here must match the Voicemail Password configured in the IP Office security settings.
  • For IP Office R11.1 FP1 and higher, the password for voicemail connection is enforced to 31 characters with restriction on repeated characters and enforcement of characters from different character types (lower case, upper case, numbers, extended characters).
Min. Message Length
Default = 0 seconds (in IP Office mode) and 3 seconds (in Intuity mode).
Use this field to set a restriction on the minimum length for a message. The minimum value that you can set is 0 seconds, and the maximum value is 10 seconds. Messages shorter than the minimum length are deleted immediately. In IP Office mode, this field is unavailable.
Max. Message Length
Default = 120 seconds.
Use this field to set a restriction on the maximum length for a message. The maximum value that you can set is 3600 seconds (60 minutes).
Failback Option
Default = Graceful
Use this field to configure the mode of failback operation in a voicemail system with a backup voicemail server. Failback is only considered if the preferred and back-up voicemail servers have started their synchronization operation (SMTP exchange of messages, etc).
  • Manual
    The system administrator has to initiate the failback operation.
  • Graceful
    The backup server initiates the failback operation once all current calls on the backup voicemail server end.
  • Automatic
    The backup server initiates the failback operation once all current calls on the backup voicemail server end or, if exceeded, after the specified timeout period set (maximum 60 minutes).
Max. Call\VRL Record Length
Default = 3600 seconds.
Use this field to set a restriction on the maximum recording length for the calls. The maximum value is 18000 seconds (300 minutes). The minimum value is either 3 seconds (IP Office mode) or 5 seconds (Intuity mode).
Play Advice on Call Recording
Default = On
Use this check box to set whether to play an advice warning to the callers when their calls start getting recorded. It is a legal requirement in some countries to inform the callers before recording their calls, and so confirm before you clear this check box.
System Fax Number
Default = Blank
Use this field to set the number of the fax machine to which all incoming faxes are to be directed. If you are using a fax board, the number that you enter must match the extension number that is connected to the fax board of the fax server computer. For details, see Setting the System Fax Number.
  • Intuity mailbox owners have the additional option to define their own personal fax number instead of the system fax number. As the system administrator, you still need to set a system fax number to enable mailbox owners to override it with their preferred personal fax number. Incoming calls are directed to Voicemail Pro and then Voicemail Pro redirects fax calls to the mailbox owner's personal fax number, if one has been set. For details, mailbox owners can refer Avaya IP Office Using Voicemail Pro in Intuity Mode (15-601130).
  • If your fax system requires prefix addressing, for example the C3000 fax server, do not type a fax number in the System Fax Number box. Instead type the number to use as a prefix so that a fax message can be identified and forwarded to the extension number of the intended recipient. For example, if the prefix is 55, a fax message for extension 201 would have the prefix of 55 automatically added so that the complete number becomes 55201.
Use as a Prefix
If your fax system does not use prefix addressing, leave this box unchecked. For this feature to work, you also need to set up a short code.
Enable Fax Sub-Addressing
Most fax servers perform fax forwarding based on DTMF signaling received with the fax call. Select the Enable Fax Sub-Addressing check box so that the DTMF signal is passed to the fax server after the call has been answered so that the fax can be forwarded to the e-mail address of the intended recipient.
Enable Voicemail Pro Client Interface
If not enabled, the Voicemail Pro client is not allowed to connect to the voicemail server.
Archive Solution
Sets how the voicemail server should treat call recordings when VRL is selected as the recording destination:
  • Media Manager
    Save the recordings in .opus format for collection by the Media Manager application.
  • External
  • Save the recordings in .wav format for collection by any other call archiving application.
Minimum Protocol Version
Sets the minimum TLS protocol used for TLS links to the voicemail server. The options are TLS 1.0 or TLS 1.2. Note that changes to this setting require the voicemail service to be restarted to take effect.
Related links
Configuring server preferences