AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Administering IP Office Voicemail Pro
Default start points
The default start points can be used to create a sequence of actions that will be applied to all suitable calls unless a specific start point exists.
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Collect
: Used when a caller attempts to access a mailbox.
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Leave: Used when a caller is redirected to voicemail.
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Callback: Used when the voicemail calls a user to inform them about messages in a mailbox.
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Queued: Used for callers queuing for a hunt group or user.
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Still Queued: Used for callers queuing for a hunt group or user.
When a default start point is used, the following actions attempt to recognize who the presumed user is (the internal user calling or being called) and access the matching mailbox for that user unless the action specifies another mailbox.
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Get Mail Action.
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Leave Mail Action.
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Personal Options Menu.
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Listen Action.
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Record Name Action.
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Edit Play List Action.
The following actions will automatically recognize who the presumed user is and then use that user's voicemail reception settings unless the action specifies another mailbox.
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Transfer Action.
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Assisted Transfer Action.
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Whisper Action.