Setting automatic call recording for an outgoing account call

Last Updated : Nov 26, 2020 |
Prolog information
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  1. Open IP Office Manager and load the configuration from IP Office.
  2. Click Account Code.
  3. Select the required account code.
  4. Select the Voice Recording tab.
    ADDITIONAL INFORMATION:
  5. From the Record Outbound drop-down lists select the recording frequency required.
    ADDITIONAL INFORMATION:
    Option
    Description
    None
    Do not record.
    On
    Record all calls if possible.
    Mandatory
    Record all calls. If recording is not possible, return busy tone to the caller.
    xx%
    Record calls at intervals matching the set percentage, example, for every other call for 50%.
  6. Select the Record Time Profile is required. If not set, recording is applied at all times.
  7. Set the Recording (Auto) destination:
    ADDITIONAL INFORMATION:
    Option
    Description
    Mailbox
    This is the default option. When selected, the adjacent drop down list can be used to select the destination user or hunt group mailbox.
    Voice Recording Library
    These options are used if a VRL application has been installed. The recording files are placed into a VRL folder for collection by the VRL application. See Voice Recording Library
    For recordings using the .opus format, the two settings operate the same (recordings are authenticated). For recordings using .wav format, only the Voice Recording Library Authenticated option produces authenticated recordings.
    Voice Recording Library Authenticated
  8. Click OK.
  9. Click to send the configuration back to the IP Office.
Related links
Automatic call recording