AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Administering IP Office Voicemail Pro
Queue Position Action
This action announces the callers position in the hunt group call.
- Click the
Queue Actions icon. - Click on the callflow where you want the action placed.
- Connect the new action to the required result of a preceding action.
- Select
Queue Position. - Double-click on the action to display its settings tabs.
- The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
- Select the Specific tab. Set the options as required.
ADDITIONAL INFORMATION:
PromptsDescriptionCustom Number PromptsThis list is used to add custom queue position number prompts if the default prompts are not wanted. You can add up to 100 prompts (numbers from 0 to 99 can be recorded) for a queue action.Prompts played after the positionThis list is used to add any additional prompts that should be played after telling the caller their queue position. - Click OK.
- Connect the action's results to following actions as required.
Result
This action has the following result which can be connected to a further action:
-
Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.