Setting automatic call recording for a hunt group

Last Updated : Nov 25, 2020 |
Prolog information
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Keywords:
  1. Open IP Office Managerand load the configuration from IP Office.
  2. Click Group.
  3. Select the required hunt group.
  4. Select the Voice Recording tab.
    ADDITIONAL INFORMATION:
  5. Use Record Time Profile to select a time profile that specifies when automatic call recording will be active. If not set, recording is active at all times.
  6. Use Auto Record Calls to select whether External or External & Internal calls are included.
  7. From the Record Inbound drop-down lists select the recording frequency required. For inbound calls, recording stops if the call also goes to normal voicemail.
    ADDITIONAL INFORMATION:
    Option
    Description
    None
    Do not record.
    On
    Record all calls if possible.
    Mandatory
    Record all calls. If recording is not possible, return busy tone to the caller.
    xx%
    Record calls at intervals matching the set percentage, example, for every other call for 50%.
  8. Use Recording (Auto) to specify the destination for the recordings.
    ADDITIONAL INFORMATION:
    Option
    Description
    Mailbox
    This is the default option. When selected, the adjacent drop down list can be used to select the destination user or hunt group mailbox.
    Voice Recording Library
    These options are used if a VRL application has been installed. The recording files are placed into a VRL folder for collection by the VRL application. See Voice Recording Library
    For recordings using the .opus format, the two settings operate the same (recordings are authenticated). For recordings using .wav format, only the Voice Recording Library Authenticated option produces authenticated recordings.
    Voice Recording Library Authenticated
  9. Click OK.
  10. Click to send the configuration back to the IP Office.
Related links
Automatic call recording