Automatic call recording

Last Updated : Jul 20, 2021 |

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The IP Office system can be configured to automatically record calls based on based on particular elements involved in the call.

Trigger	Incoming	Outgoing	Default Recording Destination	Duration^[1]
Incoming Call Route	Yes	–	None	For the call duration.
Hunt Group	Yes	–	Hunt group mailbox	Until ended or transferred to a user outside the hunt group or its overflow group.
User	Yes	Yes	User mailbox	Until the user ends or transfers the call.
Account Code	No	Yes	User mailbox	Until the user ends or transfers the call.
System Conference	Yes	–	Conference mailbox	For the conference duration

Up to the voicemail server's configured Max. Call\VRL Record Length setting. See Setting the maximum recording length.

Note the following:

Individual calls can match several recording criteria. In that case, the following applies:
- If the destinations for the recordings are different, separate recordings occur with the durations are indicated above.
- If the destinations for the recordings are the same, a single recording is made using either the incoming call route, hunt group or user duration in that order or priority.
Multiple recordings of the same call use multiple voicemail channels.
Time profiles can be used to control when automatic call recording is used.
For inbound calls recording will not take place if the call goes to normal voicemail.
Different frequency settings, set in percentage terms, can be applied to the automatic recording of inbound and outbound calls.
A mandatory setting can be used to return a busy tone when call recording is triggered but no voicemail ports are available.
Where calls have been answered using a Line appearance button, the call recording goes to the mailbox setting of the original call route destination.

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