AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Administering IP Office Voicemail Pro
Fallback IP Office Control
Fallback allows another IP Office in the SCN to control the Voicemail Pro server if the central IP Office becomes unavailable.
-
Normal Operation: During normal operation, voicemail services for the network are provided by the central IP Office communicating with the Voicemail Pro server.
-
Fallback Operation: If the central IP Office becomes unavailable, control of voicemail server is taken over by the fallback IP Office.
Important:
-
During the transition of voicemail control, access to voicemail may be unavailable for several minutes. Existing voicemail calls are disconnected and new calls are routed as if voicemail is unavailable. The same applies both when going into fallback and when recovering from fallback.
Setup and Requirements for Voicemail Fallback
-
Within the configuration of the central IP Office hosting the Voicemail Pro server, on the H323 Line to the fallback IP Office.
-
The Supplementary Services setting should be changed from IP Office - SCN to IP Office -SCN Fallback.
-
The option Backs up my Voicemail should then be selected from the SCN Backup Options.
-
-
The fallback IP Office is configured for centralized voicemail as normal. However its configuration must also include licenses for the Voicemail Pro support and the voicemail features required during fallback.