Using a Short Code to Collect Voicemail

Last Updated : Nov 24, 2020 |
Prolog information
To access messages for a hunt group, a short code can be created. For example, for a group called Main a short code can be added with the following properties.
Field
Contains
Code
*99
Feature
Voicemail Collect
Telephone Number
"?Main"
Line Group ID
0
For systems running in Intuity mode, the above will work only if the user is a member of the group and a custom call flow has also been set up for the collect start point to that hunt group.
Members of the hunt group Main can now dial *99 from their own extensions to access hunt group messages. In IP Office mode, to use this short code for access from an extension that is not a member of the hunt group, a voicemail code should be configured for the group.