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기술적 질문에 대한 답변을 찾고 제품 사용 방법을 알아보세요.
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Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud
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축소
Notices
Introduction
Purpose
Change history
Overview
Application Center overview
Avaya Workspaces features
Supported browser versions
User roles
Integrations
Preview Dialing
Avaya Contact Center Artificial Intelligence
Customer Relationship Management (CRM)
Avaya Aura X for Avaya Cloud Office (ACO)
Avaya Spaces
Microsoft Teams
Avaya Social Connections
Navigation
Agent dashboard
Avaya Workspaces toolbar field descriptions
Interaction area notifications
Interaction widget details
Widgets displayed for different interaction types
Text avatars
Keyboard shortcuts
Realtime Reporting dashboard icons
Getting started
Logging in to Avaya Workspaces
Creating a new password
Logging in to Avaya Workspaces with SSO
Emergency calling
Selecting an emergency location
Adding an emergency location
Emergency location field descriptions
Editing an emergency location
Calling emergency services
Logging out of Avaya Workspaces
Changing states
Changing the agent state after RONA
Agent states
Viewing notification logs
Avaya Workspaces notifications
Headset call control
Prerequisites for using headset call controls
The Device Settings option
Advanced call control features on Plantronics and Jabra headsets
Agent features
Accepting interactions
Accepting a chat interaction
Accepting a messaging interaction
Accepting an email interaction
Accepting a voice interaction
Switching from one interaction card to another
Voice
Working on a voice interaction
Pause and resume call recordings for active voice interactions
Making an external call
Internal extension call
Chat
Working on a chat interaction
Messaging
Working on a messaging interaction
Working on a Facebook interaction
Working on a WhatsApp interaction
Working on an Instagram interaction
Email
Working on an email interaction
Replying to emails
Forwarding emails
Inserting images in an email
Adhoc email
Creating an adhoc email
Transferring interactions
Transferring an interaction to a queue
Transferring an interaction to a user
Transferring a voice interaction to an external number
Consult interactions
Adding other agents to an interaction
Adding external users to an interaction
Using Agent Notes
After Contact Work
Closing the ACW card
Digital Library widgets
Customer Journey widget
Customer Journey for transfer scenarios
Viewing customer journey information
Customer Journey widget information
Linking and unlinking identifiers
Interaction Search
Viewing offline interactions
Agent Assist widget
Summary overview
Editing summaries
Suggested Responses overview
Replying with a suggested response
Agent desktop notifications
Viewing desktop notifications
Supervisor features
Viewing agents in a team
Calling an agent
Broadcasting a message to agents
Observing an interaction
Coaching an agent
Barging into an interaction
Ending an interaction by force
Playing a voice recording
Deleting a voice recording
Agent state transitions
Transitioning agent states
Real-time reporting
Real-time reporting overview
Producers
Filters
Logging in to Realtime Reporting
Thresholds for views
Adding a new threshold class
Editing a threshold class
Deleting a threshold class
Exporting a threshold class
Importing a threshold class
Views and measures
Adding a new calculated measure
Adding a new view
Editing a view
Cloning a view
Applying filters in an existing view
Deleting a view
Dashboards
Default real-time reporting dashboards
Adding a new dashboard
Viewing a Real-time Reporting dashboard
Editing a dashboard
Cloning a dashboard
Hiding or showing a dashboard
Deleting a dashboard
Exporting a dashboard
Importing a dashboard
Standard measures in real-time reporting
Producers in real-time reporting
Measures under the Agent producer
Measures under the AgentByChannel producer
Measures under the AgentByQueue producer
Measures under the Channel producer
Measures under the Callback Detail producer
Measures under the DialogDetail producer
Measures under the Group producer
Measures under the Queue producer
Measures under QueueByChannel producer
Customization
Changing the language
Configuring audio notifications
Enabling the option to remove non-numeric characters
Enabling the agent state timer
Configuring desktop notifications
Troubleshooting
Locating version number and support information
Avaya Workspaces log files
Uploading log files before session activation
Uploading log files after session activation fails
Uploading log files from the top toolbar
Downloading log files
Unable to open the attachment with comma in filename
Issues with the browser
Unable to continue active sessions in multiple browser tabs or windows
Unable to log in
Troubleshooting Avaya Voice Recording issues
The Recording column is not displayed in Interaction Search history
The Recording column displays "-" instead of the Play icon
Recording Not Available error message
Headset call control issues
Resources
Resources for Avaya Experience Platform™ Public Cloud
Documentation
Related documents and videos
Avaya Documentation Center navigation
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Resources for Avaya Experience Platform™ (On-Prem + Connect)
Documentation
Related documents
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Training
Support
Using the Avaya InSite Knowledge Base
Glossary
After Contact Work
Agent ID
Agent state
Alerting
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Avaya Spaces
Avaya Workspaces
Barge in
Calculated metric
Carousel
Chat with corporate contacts
Coach
Connectors
Consult complete as conference
Consult complete as transfer
Consultation call
Contact center
Contact Center as a Service
Conversation
Corporate Contacts widget
Cross-Origin Resource Sharing
Custom group
Custom metric
Customer identifier
Customer Relationship Management
Digital interaction
Digital Library
Disposition code
Events
Facebook account
Group chat
Inbound
Incoming connection
Integration
Interaction
Interaction details
Internal extension call
Interval
Layout
Mapping
Chat and messaging widget
Metric formula
Microsoft Teams
Microsoft Teams channel
Outbound
Outgoing connection
P-Intrinsics
Pop-out
Postback
Producer
Profiles
Provider for corporate contacts
Redirection on No Answer
Representational State Transfer API
Report type
Restricted account
Retrieve credentials
Roll-up
Routing rules
SAML
SAML Identity Provider
Self service
SLA
Softphone
Station ID
Supervisor dashboard
Threshold
Threshold class
Task output
UX Profiles
Voice interaction
Wait treatment
WhatsApp business account
WhatsApp template
홈
Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud
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Nov 14, 2023
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A telephony application that is installed on a computer.
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