When you call emergency services, Avaya Workspaces passes your emergency location to the emergency service provider. You select the emergency location after logging in to Avaya Workspaces. You can call emergency services in any agent state. After you call emergency services in the Ready or Not Ready state, Avaya Workspaces places you into the Not Ready state with the Emergency reason code. You must manually change your state to Ready to handle interactions. If the emergency call disconnects due to an error, the emergency service provider can call you back. You receive the callback regardless of your agent state.