Indicates an inbound voice interaction.

Indicates an alerting chat interaction.

Indicates an alerting email interaction.

Indicates an alerting messaging interaction.

You can hover over the work card which displays the channel source and a label after you accept an interaction.

Indicates an alerting voice interaction.

Depending on the configuration settings set by an account administrator, you can hear a single ring tone or a repetitive ring tone during the interaction alert.

Indicates a chat interaction.

Indicates an email interaction.

Indicates a messaging interaction.

Indicates a voice interaction.

Indicates a messaging interaction from the Facebook messaging application.

Indicates a messaging interaction from WhatsApp.

Indicates a messaging interaction from Instagram.

Accepts a chat interaction.

Accepts an email interaction.

Accepts a messaging interaction.

Accepts a voice interaction.

Declines chat, email, messaging, or voice interactions.

Indicates that the interaction is transferred with one of the following transfer operations:

• Transfer to Queue

• Transfer to User

Indicates that the supervisor is observing the interaction.

Indicates that the supervisor is coaching the interaction.

Indicates that the supervisor has barged into the interaction.

Indicates that the agent has initiated a consult.

Indicates that the agent working on the interaction card is in a conference with the consulted agent and the customer.

Indicates that the audio input is muted on a voice interaction.

Indicates that the agent has entered the After Contact Work state.

Indicates the top priority of the interaction.

Priorities from 1 to 3 are highlighted in red.

Indicates the priority of the interaction.

Avaya Workspaces displays priority numbers configured in Application Center Administration.

Indicates that the Avaya Workspaces client is connected.

Indicates that the Avaya Workspaces client connection is lost and reconnection attempts have failed.

Agent gets a notification to manually reconnect by refreshing the browser or clicking Reload.

Indicates that the Avaya Workspaces client is attempting to reconnect automatically after a loss of connection.