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Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud

Table of Contents

Type to filter navigation items by title
  • Notices
  • Introduction
    • Purpose
    • Change history
  • Overview
    • Application Center overview
    • Avaya Workspaces overview
    • Avaya Workspaces features
    • Supported browser versions
    • User roles
    • Integrations
      • Preview Dialing
      • Avaya Contact Center Artificial Intelligence
      • Customer Relationship Management (CRM)
      • Avaya Aura X for Avaya Cloud Office (ACO)
      • Avaya Spaces
      • Microsoft Teams
      • Avaya Social Connections
  • Navigation
    • Agent dashboard
    • Avaya Workspaces toolbar field descriptions
    • Interaction area notifications
    • Interaction widget details
    • Widgets displayed for different interaction types
    • Text avatars
    • Keyboard shortcuts
    • Realtime Reporting dashboard icons
  • Getting started
    • Logging in to Avaya Workspaces
      • Creating a new password
    • Logging in to Avaya Workspaces with SSO
    • Emergency calling
      • Selecting an emergency location
      • Adding an emergency location
        • Emergency location field descriptions
      • Editing an emergency location
      • Calling emergency services
    • Logging out of Avaya Workspaces
    • Changing states
    • Changing the agent state after RONA
    • Agent states
    • Viewing notification logs
      • Avaya Workspaces notifications
  • Headset call control
    • Prerequisites for using headset call controls
    • The Device Settings option
    • Advanced call control features on Plantronics and Jabra headsets
  • Agent features
    • Accepting interactions
      • Accepting a chat interaction
      • Accepting a messaging interaction
      • Accepting an email interaction
      • Accepting a voice interaction
    • Switching from one interaction card to another
    • Voice
      • Working on a voice interaction
      • Pause and resume call recordings for active voice interactions
      • Making an external call
      • Internal extension call
    • Chat
      • Working on a chat interaction
    • Messaging
      • Working on a messaging interaction
        • Working on a Facebook interaction
        • Working on a WhatsApp interaction
        • Working on an Instagram interaction
    • Email
      • Working on an email interaction
      • Replying to emails
      • Forwarding emails
      • Inserting images in an email
      • Adhoc email
      • Creating an adhoc email
    • Transferring interactions
      • Transferring an interaction to a queue
      • Transferring an interaction to a user
      • Transferring a voice interaction to an external number
    • Consult interactions
      • Adding other agents to an interaction
      • Adding external users to an interaction
    • Using Agent Notes
    • After Contact Work
      • Closing the ACW card
    • Digital Library widgets
    • Customer Journey widget
      • Customer Journey for transfer scenarios
      • Viewing customer journey information
      • Customer Journey widget information
      • Linking and unlinking identifiers
      • Interaction Search
        • Viewing offline interactions
    • Agent Assist widget
      • Summary overview
      • Editing summaries
      • Suggested Responses overview
      • Replying with a suggested response
    • Agent desktop notifications
      • Viewing desktop notifications
  • Supervisor features
    • Viewing agents in a team
    • Calling an agent
    • Broadcasting a message to agents
    • Observing an interaction
    • Coaching an agent
    • Barging into an interaction
    • Ending an interaction by force
    • Playing a voice recording
    • Deleting a voice recording
    • Agent state transitions
    • Transitioning agent states
  • Real-time reporting
    • Real-time reporting overview
    • Producers
    • Filters
    • Logging in to Realtime Reporting
    • Thresholds for views
      • Adding a new threshold class
      • Editing a threshold class
      • Deleting a threshold class
      • Exporting a threshold class
      • Importing a threshold class
    • Views and measures
      • Adding a new calculated measure
      • Adding a new view
      • Editing a view
      • Cloning a view
      • Applying filters in an existing view
      • Deleting a view
    • Dashboards
      • Default real-time reporting dashboards
      • Adding a new dashboard
      • Viewing a Real-time Reporting dashboard
      • Editing a dashboard
      • Cloning a dashboard
      • Hiding or showing a dashboard
      • Deleting a dashboard
      • Exporting a dashboard
      • Importing a dashboard
  • Standard measures in real-time reporting
    • Producers in real-time reporting
    • Measures under the Agent producer
    • Measures under the AgentByChannel producer
    • Measures under the AgentByQueue producer
    • Measures under the Channel producer
    • Measures under the Callback Detail producer
    • Measures under the DialogDetail producer
    • Measures under the Group producer
    • Measures under the Queue producer
    • Measures under QueueByChannel producer
  • Customization
    • Changing the language
    • Configuring audio notifications
    • Enabling the option to remove non-numeric characters
    • Enabling the agent state timer
    • Configuring desktop notifications
  • Troubleshooting
    • Locating version number and support information
    • Avaya Workspaces log files
      • Uploading log files before session activation
      • Uploading log files after session activation fails
      • Uploading log files from the top toolbar
      • Downloading log files
    • Unable to open the attachment with comma in filename
    • Issues with the browser
    • Unable to continue active sessions in multiple browser tabs or windows
    • Unable to log in
    • Troubleshooting Avaya Voice Recording issues
      • The Recording column is not displayed in Interaction Search history
      • The Recording column displays "-" instead of the Play icon
      • Recording Not Available error message
    • Headset call control issues
  • Resources
    • Resources for Avaya Experience Platform™ Public Cloud
      • Documentation
        • Related documents and videos
        • Avaya Documentation Center navigation
        • Resource Center
          • Accessing online help
          • Welcome guides
      • Training
      • Support
        • Using the Avaya InSite Knowledge Base
    • Resources for Avaya Experience Platform™ (On-Prem + Connect)
      • Documentation
        • Related documents
        • Avaya Documentation Center navigation
      • Training
      • Support
        • Using the Avaya InSite Knowledge Base
  • Glossary
    • After Contact Work
    • Agent ID
    • Agent state
    • Alerting
    • Allowlist
    • Avaya Aura X for Avaya Cloud Office (ACO)
    • Avaya Spaces
    • Avaya Workspaces
    • Barge in
    • Calculated metric
    • Carousel
    • Chat with corporate contacts
    • Coach
    • Connectors
    • Consult complete as conference
    • Consult complete as transfer
    • Consultation call
    • Contact center
    • Contact Center as a Service
    • Conversation
    • Corporate Contacts widget
    • Cross-Origin Resource Sharing
    • Custom group
    • Custom metric
    • Customer identifier
    • Customer Relationship Management
    • Digital interaction
    • Digital Library
    • Disposition code
    • Events
    • Facebook account
    • Group chat
    • Inbound
    • Incoming connection
    • Integration
    • Interaction
    • Interaction details
    • Internal extension call
    • Interval
    • Layout
    • Mapping
    • Chat and messaging widget
    • Metric formula
    • Microsoft Teams
    • Microsoft Teams channel
    • Outbound
    • Outgoing connection
    • P-Intrinsics
    • Pop-out
    • Postback
    • Producer
    • Profiles
    • Provider for corporate contacts
    • Redirection on No Answer
    • Representational State Transfer API
    • Report type
    • Restricted account
    • Retrieve credentials
    • Roll-up
    • Routing rules
    • SAML
    • SAML Identity Provider
    • Self service
    • SLA
    • Softphone
    • Station ID
    • Supervisor dashboard
    • Threshold
    • Threshold class
    • Task output
    • UX Profiles
    • Voice interaction
    • Wait treatment
    • WhatsApp business account
    • WhatsApp template
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Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud
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Last Updated : Nov 14, 2023 |
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Avaya Experience Platform™ Public Cloud
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