Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud

Transitioning agent states

Last Updated : Jun 15, 2023 |

About this task

Supervisors can use the My Agents widget in Avaya Workspaces to change the agent state or forcibly log out the agent.

Procedure

On the top toolbar, click .

Avaya Workspaces displays the list of agents in the team with the agent ID, station ID, channels, groups, status, agent connection state, and contact.
In the agent row, click the Status field.
Select the state to which the agent must be changed.

The supervisor dashboard displays the changed state. Avaya Workspaces then sends the agent a notification about the changed state.

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