Agent Name

The name of the agent.

Agent Login Id

The login ID associated with the agent.

The asterisk (*) denotes the deleted users.

Attributes

The callback attributes used for the callback engagement.

Callback Attempts

The number of callback attempts.

Callback Created Timestamp

The time at which the customer requested the callback.

Callback Ended Timestamp

The time at which the customer completed the callback.

Customer Phone Number

The phone number of the customer for the callback.

Queue ID

The unique identifier of the queue for which the agent handled contacts.

Queue Name

The name of the queue.

Status

The callback status, such as Delivered, Delivering, and Terminated.

Termination Reason

The reason a callback is terminated.

Examples of termination reasons include Max Retries, Cancelled by the Customer, and Outside Business Hours.

Callback Engagement ID

The interaction ID of the callback to the customer.

Callback ID

The unique identifier of the callback generated by provider for the callback engagement.

Engagement ID

The unique identifier for the interaction.