Interaction

Last Updated : Feb 18, 2025 |

A request for help from customers. An interaction can also consist of customer queries or sales inquiries. There are several types of interactions based on how customers request help. Customers can request help by the following channels:

  • Email: Sending an email containing their query.

  • Webchat: Initiating a chat on your website.

  • Social media messaging: Messaging using Facebook, X (Twitter), and WhatsApp.

    Note:

    From March 1, 2025, Avaya does not support messaging integration with X (Twitter). You can no longer configure X (Twitter) social media accounts with Avaya Experience Platform™ or use X (Twitter) to send or receive messages to or from customers.

  • Voice: Making a call using a WebRTC audio application.