You can configure the Consult feature in Avaya Orchestration Designer. In the Consult task properties, you can configure the wait treatment for the agent receiving a consult request. The Consult task applies only to voice interactions.
To create a consult route in a workflow, you can connect a Consultation initiated output of an Agent Connected task with a Consult task. When a consultation is in progress, Orchestration shows the Agent Connected and Consult tasks as active tasks.
For more information about the Consult feature, see Consult interactions.
